Welcome to Twelve Moons. By accessing or using our website and placing an order, you agree to comply with the following Terms & Conditions. Please read them carefully.
1. General
These Terms govern your use of the Twelve Moons website and services.
We reserve the right to update or modify these Terms at any time without prior notice.
2. Products & Services
All products displayed on the website are subject to availability.
Customized and personalized products are created based on the details provided by the customer and cannot be changed once production begins.
3. Order Acceptance
Orders are considered confirmed only after successful payment.
Twelve Moons reserves the right to cancel or refuse any order due to pricing errors, stock unavailability, or suspicious activity.
4. Pricing & Payments
All prices are listed in INR and are inclusive of applicable taxes unless stated otherwise.
Payments must be made through the available secure payment methods on our website.
5. Customization Responsibility
Customers are responsible for ensuring the accuracy of uploaded images, text, and customization details.
Twelve Moons is not responsible for errors caused by incorrect information provided by the customer.
6. Shipping & Delivery
Delivery timelines are estimated and may vary due to location, logistics, or unforeseen circumstances.
Any visible damage to the package must be reported within 48 hours of delivery.
7. Returns, Refunds & Exchanges
Returns and refunds are governed by our Refund & Return Policy, available on the website.
Customized products are non-returnable unless damaged or defective upon delivery.
8. Intellectual Property
All content on the website, including images, text, logos, and designs, is the property of Twelve Moons.
Unauthorized use, reproduction, or distribution is strictly prohibited.
9. User Conduct
Users agree not to misuse the website or upload unlawful, offensive, or copyrighted content without authorization.
We reserve the right to terminate access for any violation of these Terms.
10. Limitation of Liability
Twelve Moons shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Our liability is limited to the amount paid for the product.
11. Governing Law
These Terms & Conditions are governed by the laws of India.
Any disputes shall be subject to the jurisdiction of Indian courts.
12. Contact Information
For any questions regarding these Terms & Conditions, please contact us:
Email: 92.khandelwal.niharika@gmail.com
Phone: +91-9220451919