At Twelve Moons, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.
1. Information We Collect
We may collect personal details such as your name, email address, phone number, shipping address, billing information, and uploaded images for customized orders.
We may also collect non-personal data such as browser type, IP address, and website usage for analytics purposes.
2. How We Use Your Information
Your information is used to process orders, provide customer support, customize products, and improve our services.
We may also use your contact details to send order updates, service notifications, or promotional communications (you may opt out anytime).
3. Sharing of Information
We do not sell or rent your personal data to third parties.
Information may be shared only with trusted service providers such as payment gateways, shipping partners, or technology providers for order fulfillment.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.
However, no online transmission is completely secure, and we cannot guarantee absolute security.
5. Payment Information
All payment transactions are processed through secure third-party payment gateways.
Twelve Moons does not store or have access to your credit/debit card or UPI details.
6. Cookies & Tracking Technologies
Our website may use cookies to enhance user experience, analyze traffic, and personalize content.
You can control or disable cookies through your browser settings.
7. Customized Content & Uploaded Images
Photos or files uploaded for customized products are used only for order processing.
These files are not shared publicly and may be deleted after order completion unless required for support or legal purposes.
8. Your Rights
You have the right to access, update, or request deletion of your personal information.
For any privacy-related requests, you may contact us using the details provided below.
9. Changes to This Policy
Twelve Moons reserves the right to update this Privacy Policy at any time.
Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Email: 92.khandelwal.niharika@gmail.com
Phone: +91-9220451919